Verge America Return Policy

Return Policy

  • Custom orders cannot be exchanged for an alternate size.
  • If you ordered the wrong size, Contact us to discuss options for replacement product programs at discount as this is NOT a warranty or production error.
  • In potential cases of Warranty & Repairs to include production errors and manufacturing defects the following policies apply:
    • Please fill out our online form Warranties & Repairs for consideration.
    • After review and if approved Verge America Ltd. will either be Remake, Repair or Refund at our descrection.
    • Upon approval of production errors for Remake, Repair or Refund, Verge America Ltd. will arrange for varied methods of return shipping at our expense if needed.
    • Upon approval of Repairs, client is responsibile for shipping to Verge America Ltd. We will cover the costs to ship the item back post repair.
  • All custom apparel has a limited (1) one year warranty against manufacturing defects with details described in our Sales Polices.
  • We will NOT accept returns for items damaged due to regular wear, improper care, or other issues beyond the scope of production errors.

Retail Sales
  • Made to Order (MTO) sales of custom team kits cannot be exchanged for an alternate size and follow the same policies as Custom Orders.
  • Purchased from outside source other than Verge America Ltd.:
    • Any items sold at an Independent Bicycle Dealer (IBD) or corporate retailer must be returned to the original point of purchase.
    • Returns sent to Verge America Ltd. not originally sold by us will be returned at the buyer’s expense.
  • If purchased directly from Verge America Ltd. and looking to EXCHANGE:
    • Exchanges are accepted for new and unworn merchandise with the original tags, along with a copy of the sales receipt.
    • Shipping costs in both direction for exchanges is client responsibility.
    • If alternate item is NOT in stock, refund may be offered as a solution post return of product to Verge America Ltd at client cost responsibility
    • Returns are accepted up to (30) thirty days from order receipt.

Help
If you have any questions on the return process please contact Verge America Customer Service +1-800-536-0160 by phone or email
Verge Brooklyn: 67 35th Street, Suite B502, Brooklyn, New York, 11232 USA

HOURS

Monday
9am to 6:00pm EST
Tuesday
9am to 6:00pm EST
Wednesday
9am to 6:00pm EST
Thursday
9am to 6:00pm EST
Friday
9am to 6:00pm EST
Saturday
Email or Call
Sunday
Email or Call
EMAIL
CALL
MAP
HOURS