Verge America Sales Policies regarding shipping
- 19. ESTIMATE SHIP DATE: Estimate Ship date, from our production facilities, will depend on final order submission, artwork approval and deposit or full payment. Ship date may be postponed due to customs, shipping carriers, acts of war, supernatural, weather, or other unforeseen impacts beyond our control. CLIENT should contact Verge America Ltd. OSS or CSS for estimated ship date time after all steps of the order process have been finalized.
For above, please note that once the items leave our production facility any delays, postponement or other issues with shipping are beyond our immediate control and should be addressed with the carrier or government agency. Verge America Ltd has limited control and or influence over these details and we will provide assistance up to our ability.
- 20. SHIPPING: Shipping terms vary and are calculated off distance, weight and method, but UPS is the preferred method of shipment for Verge America Ltd.
For above, we have varied methods of shipping to include ground, 2 day and next day along with fees associated with these methods and Team Store sorting, handling and or other chareges, more information can be found on the Shipping page.
- 21. SHIPPING CHALLENGES: Challenges with shipping and delivery to include lost or damaged products or packages, will need to be handled directly with the shipping service. Verge America Ltd. assumes no responsibility for shipping or handling once orders depart our facilities. ALL ORDERS ARE SHIPPED SIGNATURE REQUIRED. This is for client safety and improved service of delivery. If desired, you may request for changes to your shipment using the UPS My Choice program.
For above, if you have encountered lost package, damage or other shipping related challenges, we require that you contact the shipping provider in order to to file a claim. We will help and provide assistance as needed in the process but without an official claim, its hard for us to provide the needed assistance and or create a fast solution for replacement of product. For non-signature required, we need to know this detail BEFORE we process the order so that we may make arrangements. Any order shipped without signature required waives the right to replacement of product if lost or stolen.
- 22. DUTIES AND TARIFFS: Orders shipped outside the United States of America are subject to duty and/or tariff charges imposed by each country. Verge America Ltd. is NOT responsible for the payment of these charges.
If you have any questions, please contact Verge America Customer Service +1-800-536-0160 by phone or email