Common Questions. Simply Answered.
PLACING AN ORDER
1. WHAT ARE YOUR MINIMUMS?
5 total main pieces but only 1 of any particular main item. You may mix between items, sizes, and options to reach our extremely low minimums.
5 of any particular accessories including sublimated socks.
50 pairs of knitted socks.
2. WHAT SIZE AM I?
It’s best to take some body measurements and check the sizing chart that corresponds to the product and cut you are ordering. It is also highly recommended that you organize sizing samples for your team to try on.
3. I ORDERED THE WRONG SIZE, WHAT CAN I DO?
You may not return, exchange, or alter custom product but we have a Sizing Replacement Program which extends a 30% off retail discount for an identical replacement of your product in another size.
4. WHEN WILL I RECEIVE MY ORDER?
If you placed a traditional order, you could find your ship date listed on the sale order which can be found in the orders section of your account once logging in. If you placed a Team Store order, then it will ship as specified in the left-hand section of your Team Store.
5. HOW CAN I PLACE A REORDER?
You can place a reorder by logging into your SHOP account and selecting the reorder button next to the history of your original order. If you need any help, please ask us for
6. MY COUNTRY DOES NOT HAVE A REPRESENTATIVE, HOW CAN I ORDER?
The process of ordering is no different for you than other clients. To get started contact us at firstname.lastname@example.org
7. DO WE SHIP SIGNATURE REQUIRED?
Yes, our shipments require a signature on all custom orders. Please contact your Customer Service Representative if you need this signature requirement removed.
DESIGNING MY CLOTHING
1. I DON’T HAVE A DESIGN, CAN VERGE HELP?
Of course, we have an experienced design team that is ready to bring your ideas to life.
2. HOW DO I SUBMIT MY DESIGN?
You can email them directly to your designer if you have already been in contact with them. If not then simply email it to your sales contact, and we will get it to the correct designer for you.
3. CAN I USE PANTONE SPOT COLORS IN MY DESIGN?
Sure, although we are a fully digital print house we can create custom color formulas which are extremely similar to Pantone spot colors. We also offer a standard color palette to help simplify the process of choosing colors and can send it to you on physical material for best color representation.
4. WHAT FILE FORMATS DO YOU ACCEPT?
We prefer Adobe Illustrator files which are vector and have an extension of .AI. However, we can also accept other popular vector formats such as .EPS and .CDR and in some cases even .PDF. Provided the quality is sufficient we can also accept Adobe Photoshop files with the extension of .PS. You can find full details on acceptable raster (bitmap) file submission here.
5. CAN I PLACE AN ORDER WITHOUT VERGE SPORT LOGOS?
Our retail pricing includes standard Verge Sport logo placement on all our products. However, if you would like to place an order without sublimated Verge Sport logos on the outside, then a 10% surcharge will be added to our prices.
6. WILL I RECEIVE AN INTERACTIVE VERGE 3D PROOF?
Yes, we provide our interactive Verge 3D proofs at no cost to all Verge clients.
7. CAN I SEE A TEST PRINT OF MY DESIGN BEFORE PRODUCTION STARTS?
Yes, while this is not standard we do not charge for test prints when requested. In some cases, this extra step can increase the design time by up to a week to allow for shipping of the test print.
1. HOW DO I REGISTER FORA SHOP ACCOUNT?
Creating an account is easy! Click here to create an account with Verge Sport. To learn more we created a video available here.
2. HOW CAN I RESET MY PASSWORD?
It’s unfortunate you are experiencing problems accessing SHOP. You can reset your password here. We also have a video to provide assistance on password reset.
3. WHAT YOUR SHOP IS ALL ABOUT?
Watch the SHOP overview here.
4. HOW CAN I PAY FOR A DEALER ORDER?
We made this easy in your SHOP account and for the needed steps watch our video here.
5. HOW CAN I UPDATE MY PROFILE OR PASSWORD?
This is possible under the Profile tab once logged into SHOP. To learn more watch our video.
6. WHERE CAN I FIND MY ORDER HISTORY?
Look up your Team Store orders and access more information. Watch our highlight video here.
7. HOW DO I MANAGE MY ORDER?
This is possible, and much more, in SHOP account under the Manage tab. For training overview watch this video.
8. CAN I MANAGE ART?
This too is possible in your SHOP account. This video gives oversight on the process.
9. I NEED TO ADD ITEMS TO MY TEAM STORE, CAN THIS BE DONE IN SHOP?
Of course! This is one of our new features that provides very powerful control of your Team Store. Watch this video to learn how.
10. CAN I SEE MY TRANSACTIONS OR LOOKUP GIFT CARD BALANCE?
This too can be done in SHOP. Watch the video below to see all the details.
11. HOW CAN I UPDATE MY CONTACT INFORMATION?
The Address Book System in SHOP allows you to add address for shipping or billing needs. To learn more watch the video here.
1. HOW CAN I OPEN A TEAM STORE?
If you have already built a quote, you may ask your sales contact to turn it into a Team Store for you. If you do not have a quote yet, you can ask us to prepare one, or you may log into your account and set up a quote on your own.
2. HOW MUCH DOES IT COST TO OPEN A TEAM STORE?
There is no cost to you or your members to use our Team Store solution.
3. I LOST MY LOGIN, HOW DO I GET ACCESS TO MY ACCOUNT?
Please contact our sales team, and we will help you recover your account. Contact us here.
1. I DAMAGED MY CLOTHINGIN A CRASH, WHAT CAN I DO?
We can produce a replacement for you at 50% less than the retail price. For full details and to fill out a request, please click here.
2. I THINK SOMETHING IS WRONG WITH MY GARMENT, WHAT SHOULD I DO?
We want you to be completely satisfied with your new clothing. If something is not perfect, please fill out our warranty and repair form here, and we will be in contact with you to assist.
3. HOW SHOULD I CLEAN MY VERGE SPORT CLOTHING?
We recommend washing with warm water using a fragrance-free soap. Do not use any fabric softeners. It’s good practice to wash clothing inside out or place the clothing in a garment wash bag. Never wash with Velcro, open zippers and or with race pins still on the clothing.
1. CAN VERGE SPORTSPONSOR ME / MY TEAM?
We are always looking for the right athletes to support. Our sponsorship opportunities vary from discounted product to completely free clothing plus a salary. If you believe you or your team is a good match for us, then please contact us at email@example.com
2. CAN I BECOME A VERGESPORT BRAND AMBASSADOR?
If you are well mannered and can represent Verge Sport both online via Social Media and at events, you can email us at firstname.lastname@example.org
3. DOES VERGE SPORT HAVE ANY JOB OPPORTUNITIES?
Our team is growing all the time, and we are actively looking for new talent. Please email your resume to email@example.com
4. HOW CAN I BECOME A VERGE SPORT DEALER?
We are very interested in talking to you about the possibility of bringing Verge Sport to new markets. You can email us at firstname.lastname@example.org